Introduction & Scope
Khela Gor (khelagor.app) is a trusted online gaming and betting platform in Bangladesh. We understand how important your privacy is, and we take every precaution to protect the personal data of each and every player.
This Privacy Policy applies to the Khela Gor website, mobile app, and all of our services. By using the site, you agree to the terms of this policy. Our Privacy Policy has been developed in accordance with the GDPR (General Data Protection Regulation) and applicable data protection laws of Bangladesh.
What this policy covers: full details on what data we collect, why we collect it, how we use it, and what rights you have over your information.
What information is collected
Khela Gor only collects information necessary to provide its services. The data we collect falls into two categories:
| Type of information | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | Required for KYC verification |
| Contact information | Email, phone number | For account communications |
| Financial information | Mobile banking number | For payment processing |
| Device Information | IP address, browser type | For security and fraud prevention |
| Gaming activity | Game history, betting records | For service improvement and legal requirements |
No unnecessary information beyond the above is collected. We never collect your social media account details or call records.
How We Collect Your Data
Khela Gor collects your information through the following methods:
- Direct collection: Information you provide at registration, such as your name, email, and phone number.
- During the KYC process: Documents uploaded for identity verification.
- Automatic collection: Through your device's IP address, browser information, and cookies.
- Gaming activity: Your gameplay history and transaction records on the platform.
- Support contact: Information you share with us via support chat or email.
We never collect your information from third parties without your consent. Data scraping from social media platforms or other websites is strictly prohibited.
How We Use Your Data
Khela Gor uses your information solely for the following purposes:
- To create and manage your account
- To process deposits, withdrawals, and other transactions
- To complete KYC verification and prevent fraud
- To recommend games based on your preferences
- To monitor account security and detect suspicious activity
- To provide customer support and resolve complaints
- To send you relevant bonus and offer notifications (with your consent)
- To meet legal and regulatory requirements
- To improve the platform experience and services
You can opt out of marketing emails and notifications at any time. However, important account-related messages (security alerts, transaction confirmations) cannot be disabled.
Data Sharing Policy
Khela Gor never sells your data to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
- Payment Gateway: To process transactions, necessary information is shared with Mobile Pay, Nagad, Rocket, and similar services. Their own privacy policies apply.
- KYC Service Provider: With our licensed KYC partner for identity verification.
- Legal Authorities: When required by court order or government directive.
- Security Investigation: To relevant authorities in investigations of fraud or money laundering.
In all cases above, only the minimum necessary information is shared. Data is never shared with advertisers or data brokers.
Cookies & Tracking Technologies
Khela Gor uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security. The site cannot function without these.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics cookies: To identify which pages are most visited — no personally identifiable information is involved.
You can disable cookies from your browser settings. However, turning off essential cookies may cause some features to stop working. Khela Gor does not use third-party advertising cookies or cross-site tracking.
Data Retention Period
Khela Gor does not retain data longer than necessary. Retention periods for different types of data are outlined below:
| Type of information | Retention Period | Reason |
|---|---|---|
| Account information | For the duration of active account + 5 years | Legal obligations |
| Transaction Records | 7 years | Directives from financial regulatory authorities |
| KYC documents | 5 years after account closure | AML regulations |
| Support Chat | 2 years | Service Quality Improvement |
| Cookie data | Session end or 30 days | Browsing Experience |
Data is automatically deleted once the retention period expires. No data is kept beyond legal obligations.
Your rights
As a Khela Gor player, you have the following rights over your data:
- Right to access: You can find out what information we hold about you
- Right to rectification: You can update any incorrect or outdated information
- Right to Erasure: You can request deletion of your data beyond what is required by law
- Right to Restrict Processing: You can opt out of data use for specific purposes
- Right to Portability: You can export your data in a specified format
- Right to object: You can object to the use of your data for marketing or profiling
- Right to lodge a complaint: You may file a complaint with the relevant authority in the event of a data protection breach
To exercise any of your rights, email support@khelagor.app. We typically respond within 72 hours.
Children's privacy protection
Khela Gor strictly prohibits registration by anyone under the age of 18. We do not knowingly collect or process data from minors.
- Age verification is mandatory at registration
- Any account found to belong to a minor is immediately suspended
- All associated data is permanently deleted
- Parents may request the deletion of their child's information
If you believe a minor is using Khela Gor, please contact support@khelagor.app immediately. We will treat the matter as our highest priority.
Policy updates & contact
Khela Gor may update this Privacy Policy at any time. When changes are made:
- A notification will be sent to your registered email
- A notification will be displayed on the platform
- The last updated date at the top of this page will reflect any changes
- For major changes, at least 14 days' advance notice will be given
For any privacy-related questions or requests, please contact us:
The latest version of this Privacy Policy is always available khelagor.app/privacy-policy available on this page.